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Collection, Delivery, Postage and Returns:

Collection:

Collection is welcome. Please pre-book your time to ensure availability by calling us on 01327351051, 07836700484 or by email on tiffieldhighlands@btinternet.com.

Please try to keep your collection time as other deliveries need to be made.

Delivery:

We offer a free local delivery service on all orders over £50.00 within a 5 mile radius. Between 5 and 10 mile radius there will be a charge of £5.00.

Postage:

Items can be posted via My Hermes. Please allow up to 7 working days for delivery. Delivery costs are below. Postage charges are worked out on an individual order basis to keep costs down for the customer. You will be advised of postal charges once your order has been placed. Please quote a telephone number when placing your order if you require postage to enable swift contact*

Up to 2kg = £4.00

Up to 5kg = £6.00

Up to 10kg = £8.00

Up to 15kg = £10.50

If required, additional costs for insurance and Signed for parcels of £2.20 apply.

Typically a medium weight turnout rug without neck weighs approx. 3.5kg, a full turnout with neck weighs approx. 5kg, Plus Packaging.

*Costs are subject to change via My Hermes.

PLEASE NOTE WE CANNOT CURRENTLY POST FEED AND ANIMAL SUPPLEMENTS.

Returns:

Items can only be returned if a product is faulty or damaged and a replacement will be sent. Returns will not be accepted on any items that has/could have come into contact with a horse/pony (ie rugs, leatherwork, grooming kits etc).

Non-Faulty items. If the wrong size has been ordered we MAY exchange it, however a 15% re-stocking fee will apply and postage charged for replacement item.